Safe Management Measures

We are making operational adjustments to comply with the latest government guidelines. In line with the latest government guidelines, we have made operational adjustments across our four parks. Please take note of the following when visiting our parks from 14 June 2021:

  • Keep to a group size of up to 5 (including children and infants) and maintain 1m safe distancing between groups
  • Pre-book your visit date and time
  • More seating capacity for shows, capped as necessary and subject to safe management measures
  • Private buggy tours will resume
  • F&B outlets reopens for dine in from 21 June 2021

For those who want to bring wildlife experiences right into your homes, choose from our range of virtual programmes and interact with our animals and their keepers remotely.

 
From 1 July, Jurong Bird Park will open only on Thursdays to Sundays, as well as the eve of Public Holidays and Public Holidays. The park will also remain open during selected school holidays. If you are affected by the change, please reach out to us via the Contact Us page for a new date to visit.

Before Your Visit

Members (Individuals & Family Members*)

Steps to book your visit

Step 1

Log in to the membership portal

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Step 2

Select the park, number of valid members, visit date and time

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Step 3

View your booking details under 'Manage bookings'

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Step 4

Present your booking details and membership card/e-Card at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 
Kindly note that each 20-digit membership visual ID may book up 3 time slots at any one time, subject to availability, on a first-come, first-served basis. Please visit using your first upcoming booking before booking a new time slot.
 
* Individuals & Family Members refers to Friends of Bird Park, Friends of Night Safari, Friends of River Safari, Friends of SIngapore Zoo and Friends of Wildlife. 
 

Steps to book your visit

Step 1

Select ticket type and enter Pass ID/ticket number at the Manage Booking portal

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Step 2

Select the park, visit date and time

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Step 3

Check your email for your new timeslot booking

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Step 4

Present your new timeslot booking at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 
Corporate members and guests with valid event tickets or complimentary tickets must book a visit date and time before visiting the parks.

Steps to book your visit

Step 1

Select a park to visit

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Step 2

Select your ticket type, visit date and time

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Step 3

Review and complete your ticket purchase

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Step 4

Present your e-tickets at the park entrance to enter

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Please arrive no later than 45 minutes from your selected time. If the park’s capacity has been reached, you may be required to wait till there is availability.
 

During Your Visit


All our parks are SG Clean Certified. We continue to maintain high standards of hygiene and cleanliness, with hourly cleaning and application of self-disinfecting coating on high touch surfaces.
 
 

There is only one point of entry, so follow the signs to our park entrance. Take your temperature and log your visit with SafeEntry.

Maintain a safe distance between each other, especially in high traffic areas and queues. Remember, entry is only for up to 5 guests per group (including infants and children).

Keep your mask on at all times in our parks. Reusable masks are also available for purchase at our retail shops.

Some experiences, programmes and animal exhibits may be temporarily closed to keep everyone safe. Check out what you can plan to see and do.

Arrive no later than 45 minutes from your selected entry time. Let’s all do our part to keep waiting time to a minimum.

Present your e-ticket or membership card at the park entrance.

Hand sanitisers are available all around the parks, and we are stepping up frequency of cleaning and disinfection.

To minimise contact and reduce waste, download your digital guide for Jurong Bird Park, Night Safari, River Safari and Singapore Zoo.

Bring Your Essentials

FAQs

TIMED ENTRY

Guests are required to book a visit date and entry time to our parks online before their visit, due to our safe distancing measures. 

For new purchases, please select your preferred visit date and arrival time via our online ticketing portal

If you already have a ticket but have not selected your timing, please click here to select the date stated on your ticket and choose your arrival time.

Please arrive on time or no later than 45 minutes from your selected time.  

For example, if you have booked a 10:00am timeslot, please arrive between 10:00am to 10:45am. If the park capacity has been reached, you will be required to wait to enter. 

SAFE DISTANCING MEASURES

According to the latest government advisory, the prevailing group size limit in place for public settings and venues is 5 persons (including infants and children). This is to minimise interactions and the risk of transmission.

Only groups of not more than 5 persons (including infants and children) will be admitted into the park.

For your safety, masks must be worn in public places, including our parks. If you are not wearing a mask, you will not be able to enter our parks.  

Please click here for a full list of our suspended services and programmes. 

Cash payments will not be available, for your safety. You can use contactless payment options like Visa PayWave and MasterCard PayPass.

MEMBERS

Yes, all members and guests are required to book their visit date and entry time to our parks. Please access the Membership Portal to book your visit date and entry time before your visit. 

Our parks are currently operating at limited capacity. The 3 time slots booking limit is to ensure our members community have equal opportunities to visit our park(s).

We have specific timeslots allocated to members only. Please access the Membership Portal here to book your visit date and entry time before your visit.

If your preferred timeslot is not available, please select another timeslot.

Please click here to book your visit date and entry time before your visit. 

PROMOTIONS AND TICKETING

All onsite promotions and purchases have been temporarily suspended for your safety. Tickets can only be purchased here.

Suspended promotions include PAssion Silver/NTUC, SAFRA, PAssion card/PAssion POSB debit card 1-for-1 promotions, as well as special discounts such as Wild Birthday, NCSS, and Taxi Tourist Guide schemes.

FOOD & BEVERAGE OPTIONS

Selected F&B and retail outlets will be open. Check out our announcement page to find out more.

 

Wild macaques in our parks associate baby prams and plastic bags with food. These macaques are not part of our zoo collection. If you encounter them, please keep all food out of sight. They may approach you in search of food. Please remain calm and walk away. If you require assistance, please call +65 6269 3411 .

TEMPORARY CLOSURES & OTHER INFORMATION

Please visit our visit advisory page to check our latest safe distancing measures before you visit. For more FAQs, please click here.