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General Terms and Conditions

General Terms and Conditions for Goods and Services

Clause 1 - General

1.1 These General Terms and Conditions for Goods and Services (“GTCs”) apply to all requests for offers made by Client (as defined in the Specific Terms and Conditions for Goods and Services (“STCs”), offers made by the supplier (“Supplier”), all orders placed by Client through purchase order (“PO”) and all contracts concluded with Client in respect of goods to be delivered and services to be performed (“Scope”). These GTCs may only be modified with prior written approval by Client The applicability of any other terms and conditions (e.g. of Supplier) are explicitly excluded.
1.2 Should Supplier start to execute the performance, this shall imply complete acceptance of the terms of the contract between Client and Supplier, including the GTCs.
1.3 A contract with Client is composed of the following, in order of importance: terms in the STCs (if applicable), this GTCs and POs. In the event of any conflict the terms in the STCs shall prevail over the GTCs and the terms in the GTCs shall prevail over the POs terms.
1.4 If and when Singapore Zoological Gardens (“SZG”) and Jurong Bird Park (“JBP”) enter into this contract together, they shall each be deemed to have entered into this contract separately from the other. The liability and obligation of SZG or JBP is several, not joint, and neither SZG nor JBP shall have any liability or obligation arising out of a breach by the other of their obligations, representations, warranties and/or covenants in this Agreement or the termination or expiration of this Agreement or any part thereof. The Supplier acknowledges and agrees to the foregoing.

Clause 2 - Cancellation and variation

2.1 Client is entitled to cancel any order or contract at any time if Supplier has not returned signed copies of the STCs (if applicable) or the PO thereof without any modification within 5 (five) business days from the date on which it was sent by Client UNLESS as modified in the STCs or PO. At all times, Client is entitled to cancel confirmed orders in writing. In such case, Client shall only be liable for direct costs reasonably and actually incurred, on the condition Supplier provides Client with a detailed statement of these costs within 30 (thirty) calendar days after cancellation. For such cancellation, the Supplier’s only remedy is the abovementioned reimbursement which shall never exceed the Contract Sum as defined in the STCs or PO.
2.2 The Client may at any time during the contract require the Supplier to undertake any major variation, alteration or addition to or omission from the Scope or any part thereof (not covered in the STCs or PO). In such an event, the Client shall formally request the Supplier to state in writing the effect of such variation will have on the Scope and/or the Contract Sum set out in the STCs or PO, within three (3) days of the Supplier’s receipt of the Client’s request (or longer period as the Client may allow). A variation under this clause shall not invalidate the contract but if such variation involves an increase in the cost or fee to the Supplier, an appropriate adjustment in the Contract Sum or any additional payment of an amount which is reasonable in the circumstances shall be made and the Client may also grant a time extension for completion of the Scope due to the variation.

Clause 3 - Personnel of Supplier

3.1 Supplier shall ensure that all its personnel performing the Scope, whether hired or employed, have adequate professional expertise and experience. If applicable, the personnel may only be replaced after explicit written approval of Client, except for unexpected and unforeseen circumstances in which Supplier can only initially and temporarily replace the personnel, provided Client is promptly notified in writing and informed of the immediate remediation.
3.2 If the Client believes it is necessary or desirable to ensure a proper performance (which shall not result in higher fees by Supplier), the Client is entitled to demand, and Supplier shall comply on first demand, that Supplier replaces personnel performing (any part of) the Scope.
3.3 Supplier shall ensure that all personnel delivering or performing the Scope to Client shall fully comply with all applicable company rules and security procedures at the premises where the Scope are delivered or performed.

Clause 4 - Warranties

In addition to any other warranties, express or implied, Supplier represents and warrants that the Scope are performed in a manner that conforms to the level of professionalism and state of the art which is expected from a first class service provider and that the goods (including their packaging) and related services thereto (i) conform to the specifications and approved samples, if any, and all other terms of the contract; (ii) are fit and safe for consumer use and suitable for Client’s intended use which Supplier acknowledges it is aware of or for which Supplier has obtained information from Client in writing beforehand; (iii) are free from defects (including but not limited to defaults in design, material and manufacturing); and (iv) comply with all applicable statutory and regulatory requirements.

Clause 5 - Term and termination

5.1 A contract with Client shall be effective on the commencement date indicated on the STCs or PO subject to full execution of the STCs or acceptance of the PO either by written acknowledgement from the Supplier or pursuant to clause 1.2 herein. Client has the right to terminate a contract by providing Supplier with a 2 (two) week written notice, unless agreed otherwise in writing in the STCs or PO.
5.2 Without prejudice to any other rights and remedies of the Client by law to terminate a contract, Client is in any event entitled to terminate a contract by means of a written notice to Supplier, with immediate effect in the event:
5.2.1 the Supplier commits any continuing or material breach of any of the provisions of the contract and, where such breach is capable of remedy, fails to rectify such breach to the satisfaction of Client within two (2) week of written notice from Client to do so;
5.2.2 the Supplier fails to provide or deliver the Scope as set out in the Scope detailed in the STCs or PO;
5.2.3 the Supplier fails to meet the timelines for the provision of the various aspects of the Scope as detailed in the STCs or PO;
5.2.4 the Supplier (being a natural person) is incompetent, guilty of gross misconduct and/or any serious or persistent negligence in respect of the Supplier's obligations under the contract;
5.2.5 an encumbrancer takes possession or a liquidator, receiver, administrator, administrative receiver, manager, trustee or similar officer is appointed over any of the property or assets of the Supplier;
5.2.6 the Supplier becomes or is declared insolvent or makes any voluntary arrangement with the Supplier's creditors;
5.2.7 the Supplier (being a company) passes a resolution for winding up or a court shall make an order to that effect;
5.2.8 the Supplier (being a natural person) dies, or (being a partnership or other unincorporated association) is dissolved;
5.2.9 the shareholder of the Supplier at the date of the contract subsequent owns less than 50 per cent (50%) of the issued share capital of the Supplier (being a company);
5.2.10 the Supplier carries out business transactions with third parties in relation to matters which may be in conflict with the interests of Client, without having obtained Client's prior written consent or otherwise engages in any conduct prejudicial to Client;
5.2.11 the Supplier ceases, or threatens to cease, to carry on business;
5.2.12 the Supplier is in breach of any of the provisions of the Non-Disclosure Agreement (if applicable) or the confidentiality provision found in clause 14;
5.2.13 at any time it is illegal for the Supplier to perform any obligations under the contract for any reason; or
5.2.14 the Supplier fails to fulfill any of its essential obligations under the contract and after having received written notice from the Client of such failure and a period to remedy within 7 (seven) working days (to the extent that such failure or default is capable of being remedied).
5.3 Should Supplier fail to comply with its obligations, Client may also cause any third party to carry out the Supplier’s obligations, at the Supplier’s costs, even if such costs exceed the foreseen amount, and without prejudice to Client’s rights to liquidated damages as provided for in clause 7.2.

Clause 6 - Contract Sum, Prices, Fees, Costs and Payment

6.1 Contract Sum, prices and fees must be agreed in writing. Agreed Contract Sum, prices and/or fees are fixed and irrevocable. A price or fee accepted by Client may not be increased without Client’s prior written approval.
6.2 All Contract Sum, prices shall be net, excluding GST or other applicable sales tax, unless agreed otherwise in writing.
6.3 All costs and charges in respect of taxes related to the Scope are for the account of Supplier, with the exception of GST or other applicable sales tax, unless agreed otherwise in writing. Supplier indemnifies Client and holds it harmless from any of such taxes (except GST) costs and charges.
6.4 Client shall pay invoices within 30 (thirty) calendar days after the end of the month in which the invoice was received, provided it is correct, undisputed and contains all details required by Client unless stated otherwise in STCs or PO.
6.5 The Client may, to the extent permitted by law, set off or deduct from any amount due and payable to the Supplier (whether under the contract or any other contract), any and all sums that may be due and owing by the Supplier to the Client (whether under the contract or otherwise) including without limitation, any liquidated damages payable under any of the clauses of the contract, or any amount previously overpaid to the Supplier. In the event of deficiency or non-conformity of the Scope or non-compliance to any of the clauses of the contract, the Client may withhold all or part of the payment due to the Supplier for the Scope until the Supplier has made good the defect(s) and/or delivered the Scope accepted to the Client. Client shall be entitled to recover from the Supplier the total cost and expenses incurred by the Client as a result thereof.
6.6 Supplier shall maintain records of all costs and charges reimbursed by Client under the contract (if applicable). On Client’s request and with a reasonable notice period, Client reserves the right to audit these records by its own internal or third party auditor, to verify whether Client has been overcharged. Client shall be entitled to take necessary records for this audit which shall be limited to the records necessary to enable this verification.
6.7 If applicable, all third party costs and expenses (it anticipates) including incurred or (additional) travel costs Supplier will incur while performing the Scope shall be submitted in writing and in advance to the Client for approval by Supplier. Supplier shall be responsible for the payment of all these costs and expenses to these third parties.

Clause 7 - Delay

7.1 If there is an imminent delay in the delivery or performance of Scope, Supplier shall promptly notify in writing to Client on the reason and consequences of the imminent delay, proposed measures it shall take to restrict the delay and prevent repetition of such delay. Within reasonable time after receipt of Supplier's notice, Client may inform Supplier whether the proposed measures are acceptable to Client, which will not in any way imply acceptance of the delay and is without prejudice to any other rights and remedies of Client.
7.2 In the event the delivered or performed Scope are not completed within the agreed upon (extended) period, Supplier will be immediate subjected to pay the Client the liquidated damages calculated as follow:
 
For each day of delay, 0.01% of the Contract Sum or a minimum of $500, whichever higher, subject to a cap of 10% of the Contract Sum

For avoidance of doubt, the payment of abovementioned liquidated damages is without prejudice to any other rights and remedies of Client under the contract. However, if it is permanently impossible to comply, the full maximum liquidated damages shall be due immediately, with the exception of force majeure. 

Clause 8 - Delivery, Acceptance & Time Is of The Essence

8.1 The timely and proper delivery of and performance of the Scope shall be of the essence of the contract. Supplier shall strictly adhere to the agreed upon time milestones and time schedules.
8.2 Supplier shall notify Client prior to delivery of or (results of) the performance of the Scope.
8.3 The (results of) performed Scope require the approval by Client in writing indicating it meets the requirements of the contract, unless agreed otherwise in writing. 

Clause 9 - Default

9.1 If (any part of) the Scope delivered or performed do not conform to the contract, Client is entitled at its discretion:
(a) to require that Supplier, without delay, repairs or replaces the delivered goods or supplies the missing component(s) or duly remedies the services performed, within a reasonable period to be determined by Client and without prejudice to any of its other rights and remedies. Failing which, Client may source for alternative goods at the Supplier’s cost and expense, such cost and expense to be set-off against Client’s payment for the next order or the Security Deposit as detailed in the STCs (if any); and
(b) to keep the delivered goods in its custody at Supplier’s expense, until Supplier promptly provides further instructions on how to deal with these goods.
9.2 In the event Client informs Supplier it is not performing the services in accordance with the contract, Supplier shall promptly report in writing to Client of the measures (which shall be) taken in order for the services to be performed accordingly and to avoid any such reoccurrence in the future. If Supplier fails to carry out the rectification works within a reasonable time to be determined by Client and without prejudice to any of its other rights and remedies, Client may carry out the rectification work at the Supplier’s cost and expense.
9.3 Acceptance by Client of (any part of) the delivered or (results of) performed Scope shall not be deemed as a waiver of any rights or remedies by Client.
9.4 Any advice or notice provided by Client to Supplier with regards to the delivery or (results of) performed Scope, shall not release Supplier in any way from its responsibility or liability with respect to the proper fulfilment of its obligations under the contract.

Clause 10 - Liability and Indemnification

10.1 Supplier shall be liable and indemnify Client:
(a) for every claim for damage resulting directly or indirectly from or related to Supplier's non-performance of the contract, its failure to perform the contract timely or properly or its breach of any contractual or non-contractual obligation vis-à-vis Client or third Parties; and
(b) against any claim from third Parties resulting in respect of damage resulting directly or indirectly from or related to the Supplier’s non-performance of the contract, its failure to perform the contract timely or properly or its breach of any contractual or non-contractual obligation vis-à-vis Client or third Parties.

  Supplier guarantees the fulfillment of obligations by third Parties on Supplier's part (such as employees of Supplier or third Parties or their employees hired directly or indirectly by Supplier) in the same way as it guarantees the fulfillment of its own obligations.
10.2 If the delivered or performed Scope cause a product of Client to be determined to be a defective product in accordance with applicable product liability legislation, then Supplier shall indemnify, defend and hold harmless Client and its affiliates with respect to all product liability claims or demands resulting thereof.
10.3 During the performance of on-site services or delivery, Supplier shall be liable for any damage caused by its personnel or the personnel of its subcontractors or by its material or equipment, whether such damage is suffered by the Client or by a third-Party present on the site.
10.4 This clause 10 shall remain full force and effect notwithstanding the termination or expiry of the contract for any reason.

Clause 11 - Insurance

11.1 Supplier shall effect and maintain, at all times during the period of the contract and at the Supplier’s sole cost and expense, a comprehensive public liability insurance policy/policies in the joint names of the Client and the Supplier of an amount not less than S$1,000,000 per person and S$3,000,000 per occurrence and to include Waiver of Subrogation and Cross Liability unless otherwise agreed in the STCs or PO.
11.2 Where necessary, effect and maintain at all times during the period of the contract and at the Supplier’s sole cost and expense, a comprehensive workmen’s compensation insurance policy/policies in the name of the Supplier for all its employees assigned to the Client or engaged for the purpose of the contract.
11.3 Where necessary, effect and maintain at all times during the period of the contract and at the Supplier’s sole cost and expense, contractor all risk insurance or other insurances of an amount not less than S$3,000,000 for any one accident or occurrence.
11.4 Supplier also guarantees that its contract(s) of insurance shall be valid and in existence throughout the term of the contract, and that the terms of the insurance policy are usual in the industry of Supplier, including insurance cover for goods in transit and before delivery to the Client.
11.5 The policy/ policies (and the receipt for the last premium payable in respect thereof) must be produced and lodged with the Client by the Supplier without demand before the commencement of the Contract or within 30 days of the renewal of such policy/ policies.
11.6 If the Supplier is providing services, the Supplier shall ensure that it takes up a professional indemnity insurance against all claims of breach of contract or negligence, to the value of not less than S$1,000,000 in respect of each and any claim. Supplier also agrees to take additional cover in the event Client requires the Supplier to do so for such additional amounts as set out in the Scope of the STCs or PO. Each insurance shall include the Client as the co-insured Party, expressly provide for the waiver of any and all rights of subrogation against the Client which the insurer may otherwise be entitled and include a cross liability clause that the insurance shall apply to the Client and the Supplier and or any other insured Party as separate insured Parties.

Clause 12 - Conduct On Client’s Premises, where applicable

12.1 Supplier shall during the execution of their Scope make every effort and take precautions to minimise obstruction and inconvenience to all accessing public and Client’s staff and take precautionary measures to prevent damage or obstruction or outbreak of fire or any occurrence of accident to the Client’s premises, property and/or injury to any persons in the course of its performance of its obligations under the contract.
12.2 In the contract, Supplier’s adherence to Client safety regulations is of utmost importance and Supplier shall comply with the safety requirements.
12.3 Supplier shall comply with all Client’s regulations on security, environment, health, safety and discipline, from time to time in force for the performance by the Supplier of its obligations in the contract. In particular, Supplier shall comply with all of the Contractor’s duties and obligations contained in the Client’s “Environmental Health and Safety Guidelines for Suppliers” as detailed at the end of this GTCs.
12.4 The Supplier shall also be responsible for restricting all its employees within the boundaries of the job site and take all precautions to prevent trespassing into adjoining properties and keep unauthorised persons off the job site.
12.5 Immediately make good any damage or loss caused to the premises or property by Supplier, its employees, agents, independent contractors or any permitted occupier, and/or indemnify for any personal injury, to the satisfaction of Client. If Supplier fails to comply with the clause above, Client may carry out the necessary repair or reinstatement works at Supplier’s cost and expense and impose an administrative charge of 20 (twenty) per cent on cost.
12.6 if applicable, Supplier is to produce influenza vaccination and other medical tests certificate(s) as requested by Client of Supplier’s personnel who are performing the Scope in Client’s premises. The cost of influenza vaccination/medical test(s) shall be borne by Supplier. The validity of the influenza vaccination/medical test(s) should be for the same duration as that of the Term mentioned in the STCs or PO.
12.7 All provisions of the Environmental, Health and Safety (EHS) Considerations (found at https://www.wrs.com.sg/en/about-us/our-policies/business-with-us.html#ehs) or as provided by the Client from time to time, are hereby incorporated by reference. 

Clause 13 - Force Majeure

Force majeure means the non-attributable failure of either Party to properly fulfill its obligations. Force majeure situations shall be communicated immediately by the affected Party. No Party shall have any liability or be deemed to be in default for any delays or failure in performance under the contract resulting from acts beyond the control of the Party, including but not limited to acts of God, acts or regulations of any governmental authority, war or national emergency, accident, fire, strikes, disturbance or industrial disputes or epidemics or any similar cause beyond the control of either Party which prevents or adversely affect the performance of the contract. In such an event, Client is entitled to dissolve the contract in the event the force majeure extends or is likely to extend beyond 30 (thirty) calendar days without any indemnification or other remedy. Notwithstanding the aforesaid, at any rate, shortcomings will be attributed to Supplier if they are caused by transport problems, illness of personnel, breach of contract by third Parties contracted by Supplier, strikes in Supplier's business or in the business of any of its engaged third Parties.

Clause 14 - Confidentiality

14.1 All communications between the Parties, all information and materials disclosed or supplied to or received by either of them, whether in written or electronic format, from the other Party hereto which is either marked “confidential” or is by its nature intended to be exclusively for the knowledge of the recipient alone, any information concerning the business transactions or financial arrangements of any of the Parties (the “Confidential Information”) hereto shall be kept confidential by the recipient and no disclosure is allowed, throughout the duration of the contract and for as long as such Confidential Information shall remain confidential, except to its employees/agents/subcontractors on a strictly need-to-know basis or with the prior written consent of the disclosing Party or the disclosure is required by law, court or regulatory authority. For these purposes, Confidential Information does not include any information which came into the public domain lawfully (i.e. not through a breach of obligation or duty of confidentiality).
14.2 Supplier shall and shall ensure that its employees and employees of third parties hired in connection with the execution of the Scope of the contract undertake to take measures to protect the confidentiality of all information of Client, of which they know or should have known that it is confidential. Supplier agrees and guarantees that all personal data of Client’s employees, sub- contractors and agents shall be kept confidential and that this will not be used for any other purpose than the contract. In the event of failure to do so as afore described on the part of Supplier, Supplier shall be held responsible for any disclosure, distribution, exploitation or use of Confidential Information by any of Supplier’s employees and employees of third parties hired in connection with the execution of the contract.
14.3 In relation to the collection, use, disclosure, access, correction and/or processed of any Personal Data (as defined in the Singapore’s Personal Data Protection Act 2012), the Supplier shall adhere to the following (a) all the rules and regulations set forth by the Personal Data Protection Act and (b) any reasonable directions, guidelines, policies or requests which Client may provide to the Supplier from time to time.
14.4 If Supplier fails to comply with its obligations arising from this clause 14, it shall be liable to Client for actual damages suffered.
14.5 This clause 14 shall remain full force and effect notwithstanding the termination or expiry of the contract for any reason.

Clause 15 - Intellectual Property Rights

15.1 Each party shall remain the owner of all intellectual property rights owned by it prior to its relationship with the other party or created outside the Scope of and independently of that relationship. Client shall be the owner of all intellectual property rights of the results of the performance of services pursuant to the contract, irrespective whether the results were complete or not. These property rights are transferred through the contract with Client from the moment of creation and Supplier will provide assistance in any actions that Client may reasonably consider necessary to effectuate the transfer of the aforementioned ownership. Supplier shall indemnify and hold Client and its customers harmless from and against all claims and lawsuits from third parties for infringement of intellectual property rights or based on unfair competition resulting from the possession and/or use of the goods and services by Client.
15.2 In the extent that any of the intellectual property rights cannot be transferred in accordance with clause 15.1, Supplier shall ensure that Client be granted a non-exclusive, royalty-free, irrevocable, perpetual, transferable, worldwide license in, to and under its intellectual property rights to enable Client to make, have made, copy, modify, create derivative works based upon, use, offer to sell, import, export, sublicense, publicly display, market, distribute, grant security interests in or otherwise commercially exploit the intellectual property rights for the purposes of the contract. Supplier shall indemnify and hold harmless Client against any claims, demands, losses, damages and expenses arising from or in connection with Client’s proper use of any intellectual property rights.
15.3 Each party’s trademarks and intellectual property rights shall remain vested in that party and neither party shall be entitled to use or have any rights to the other party’s trademark and intellectual property rights except with prior written consent of the other party.
15.4 Supplier shall not indicate on marketing materials or its website(s) that it performs services for Client, without the prior written approval has been obtained from Client.

Clause 15A - Personal Data

15A.1 Supplier shall comply with the Singapore Personal Data Protection Act 2012 (“PDPA”), all applicable privacy, data protection or similar laws and regulations (“Personal Data Protection Laws”) and shall not, by its act or omission, cause the Client to be in violation of any applicable Personal Data Protection Laws;
15A.2 Without prejudice to the foregoing, in respect of Personal Data which Supplier will be or are disclosing to Client:
(a) Supplier would have, prior to disclosure, obtained the consent from individuals whose Personal Data Supplier is disclosing to enable the Client to collect, use, disclose, share and/or process (through related companies, relevant third Parties or otherwise) the Personal Data for purposes in connection with the scope as elaborated in the WRS Group Data Protection Policy at http://www.wrs.com.sg/policies-data-protection.html (the “Permitted Purpose”);
(b) that any Personal Data disclosed or to be disclosed by Supplier to Client are true, accurate, current and complete; and
(c) once Supplier becomes aware of any updates including changes to the details of the Personal Data or withdrawal of consent after disclosure, we should, as soon as reasonably practicable, notify Client in writing.
15A.3 Without prejudice to the foregoing, in respect of any Personal Data which Client may be or are disclosing to Supplier, or which Supplier may collect for Client (“Client Personal Data”), Supplier acknowledges and agrees as follows:
(a) Supplier shall only use Client Personal Data for the purposes which Client notifies to Supplier in writing (“Client Permitted Purposes”) and no other purpose;
(b) Supplier further agrees and undertakes to Client that its employees and/or agents and service providers shall only access Client Personal Data for the Client Permitted Purposes and will not handle the Client Personal Data in a manner exceeding the Client Permitted Purposes;
(c) Supplier shall, in respect of any Client Personal Data collected, used, disclosed, accessed and/or processed by Supplier in connection with these GTCs, comply with any requests, directions or guidelines which Client may provide Supplier from time to time. Supplier shall provide Client such assistance as it may reasonably require in meeting Client’s own obligations under the PDPA;
(d) Supplier shall employ administrative, physical and technical safeguards (including safeguards against worms, Trojan horses, and other disabling or damaging codes) to ensure that Client Personal Data is afforded protection in accordance with the PDPA. In particular, Supplier shall ensure that such Personal Data collected is kept secure and in an encrypted form, and shall use the best available security practices and systems applicable to the use of the Client Personal Data to prevent, and take prompt and proper remedial action against, unauthorised access, copying, modification, storage, reproduction, display or distribution of such Client Personal Data;
(e) Supplier shall keep complete and proper books, records and documentation relating to all collection, use and disclosure of Client Personal Data collected in connection with these GTCs, all consents relating thereto, and shall upon reasonable notice by Client provide unrestricted access to it or its agents or representatives to such books, records and documentation (including information stored in computerised form), and allow Client or its agents or representatives to make copies thereof. Supplier shall further provide such information as Client may from time to time require to verify compliance with its obligations under these GTCs or at law;
(f) Upon the termination or expiry of these GTCs, Supplier shall deliver to Client in a form specified by Client all records relating to any Client Personal Data which it has collected, used or disclosed in connection with these GTCs, together with all documentation, books, records and evidence of any and all consents or agreements with third Parties relating to such Client Personal Data. Supplier shall thereafter at its own cost and expense return, delete or destroy such Client Personal Data and all records thereof and provide upon Client’s request such evidence of deletion or destruction as Client may require;
(g) If Supplier becomes aware of any collection, use, disclosure of any Client Personal Data collected in connection with these GTCs otherwise than as permitted under these GTCs, or any misuse of any such Client Personal Data, or any security breach in connection with these GTCs that could compromise the security or integrity of such Client Personal Data or otherwise adversely affect Client or expose it to any claim, action or proceeding or if Supplier learns or suspects that any Client Personal Data collected in connection with these GTCs may have been or is at risk of having been disclosed to or obtained by any unauthorised person, Supplier shall at its own expense promptly notify Client and make all reasonable efforts to assist Client in relation to the investigation and remedy of such breach of security and any claim, allegation, action, proceeding or litigation with respect to this unauthorised access, use or disclosure of Client Personal Data;
(h) Supplier shall not transfer Client Personal Data out of Singapore except with the written consent of Client and in accordance with such further terms and conditions as Client may notify to Supplier.

For the purposes of this Clause 15A, “Personal Data” shall be defined as “data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access.

Clause 16 - Mediation

All disputes, controversies or differences arising out of or in connection with the contract or the breach, termination or invalidity thereof (“Dispute(s)”) shall be settled insofar as it is possible through direct negotiation within 14 days from time the Dispute(s) arose. If direct negotiation fails, the Parties shall refer such Dispute(s) to the Singapore Mediation Centre (the “SMC”) for resolution in accordance with the Mediation Procedure of the SMC for the time being in force.

Notwithstanding anything in this contract, in the event of any dispute, controversy or claim arising out of or in connection with this contract, no Party shall proceed to any form of dispute resolution unless the Parties have made reasonable efforts to resolve the same through mediation in accordance with the Mediation Procedure of the SMC for the time being in force.

Any Party may submit a request to mediate to the SMC upon which the other Party shall be bound to participate in the mediation within 45 days thereof. A Party who receives a notice for mediation from the other Party shall consent to and participate in the mediation process or shall be deemed to be in breach of contract. Every Party to the mediation must be represented by senior executive personnel, of at least the seniority of a Head of Department or its equivalent, with authority to negotiate and settle the dispute. Unless otherwise agreed by the Parties, the mediator(s) will be appointed by the SMC. The mediation will take place in Singapore in the English language and the Parties undertake to abide by the terms of any settlement reached.

Clause 17 - Governing law and Jurisdiction

This contract shall be governed by, interpreted, and construed in accordance with the laws of the Republic of Singapore. All Parties to the contract irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Singapore for the purposes of any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination.

Clause 18 - Ethical Standards and Compliance

The highest standards of ethical, moral and lawful conduct are expected from supplier(s). In particular, Client expects Supplier(s), their agents and their contractors, to be familiar with and comply with all legal and contractual obligations relating to their business activities, and Client will not accept and conduct (including by omission) that it is unlawful or that violates such obligations. Client prohibits the offer or receipt of gifts, hospitality or expenses whenever such arrangements could affect the outcome of business transactions. A breach of this clause which shall be solely determined by Client shall amount to a material breach entitling Client to immediately terminate the contract.

Clause 18A - Access to Client’s Company IT Assets and or Client’s Electronic Data, where applicable

All provisions of the Client’s Information Security Policy (External Party) (found at https://www.wrs.com.sg/en/about-us/our-policies/business-with-us.html#is) or as provided by the Client from time to time, are hereby incorporated by reference.  

Clause 19 - Notices

Any notice, claim or demand in connection with the contract shall be given in writing to the relevant party at the address stated in the STCs or PO (or such other address as it shall previously have notified to the other party). Any notice sent by fax/email shall be deemed received when sent. Any notice sent by hand shall be deemed received when delivered. Any notice sent by post from within Singapore shall be deemed received 48 hours after posting.

Clause 20 - Miscellaneous

20.1 Client reserves the right to assess the performance of the Supplier using Client’s ‘Supplier Performance Evaluation Form (CPEF)’ on a yearly basis to determine if Supplier is able to deliver the Scope required by Client.
20.2 Supplier shall not be entitled to further sub-contract, delegate or otherwise arrange for another party or person to perform any part of the works or services sub-contracted, delegated or otherwise arranged to be performed by the Supplier, without the written consent of the Client.
20.3 All notifications must be in writing. Verbal communications will only have legal effect when confirmed in writing.
20.4 The relationship of Supplier and Client pursuant to the contract shall be that of independent contractor. Supplier shall not be deemed to be an employee of Client for any purpose whatsoever.
20.5 Should any provision of the GTCs be held invalid or unenforceable, both Parties agree that the remaining provisions shall remain in full force and effect.
20.6 Failure by Client to neglect to enforce any of the provisions of these GTCs or contract shall not be construed nor be deemed to be a waiver of its rights hereunder and shall not in any way affect the validity of the whole or any part of these GTCs or contract nor prejudice to Client's right to take subsequent action.
20.7 Notwithstanding the aforesaid, original signatures transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and valid signatures for all purposes, and bind the Parties to the same extent as that of an original signature. 

Clause 21 - Government Mandated Clauses

21.1 The Parties agree that Singapore Tourism Board (“STB”) may issue a notice (“Novation Notice”) to Supplier of its requirement that the rights and obligations of Client under the contract shall be transferred and assigned to or novated to, at STB’s option (a) the STB; or (b) a third Party nominated by STB (“Nominated Third Party”). The Parties acknowledge and agree that Client’s rights and obligations under the contract shall be automatically transferred and assigned to STB or the Nominated Third Party, as the case may be from the date of the Novation Notice whereupon this contract shall continue in full force and effect as if STB or the Nominated Third Party, as the case may be, were substituted for the Client herein with effect from and including the date of the Novation Notice. Notwithstanding the above, Supplier and Client shall continue to be obliged to each other for liabilities accrued up to the date of the Novation Notice.
21.2 Subject to Clause 21.3 below, a person who is not a Party to the contract has no right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore to enforce or enjoy the benefit of any term of the contract.
21.3 Notwithstanding anything else in this Agreement, (A) the Parties agree that Clauses 11 (Insurance), 21.4 (Key Obligations) and 21.1 (Step In Rights) are for the benefit of STB and shall create obligations on the Supplier that are enforceable by STB in its own right, whether by way of defence or otherwise pursuant to the provisions of the Singapore Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore); and (B) the Parties shall not amend, assign, novate or transfer any of the said clauses without the prior written consent of STB.
21.4 The Supplier further represents and warrants, and undertakes to comply with, the following matters (“Key Obligations”): (A) the Supplier represents, warrants and undertakes that it is competent, credible, financially stable, professional, and capable of discharging its allotted obligations for the Scope and the works and/or services performed by the Supplier are suitable, adequate and fit for purpose for the Scope (or any part thereof), and completed with utmost skill, care and diligence in full compliance with the terms of and all requirements relating to this Agreement; and (B) where relevant and necessary for the Supplier to carry out its obligations under the Agreement, comply with specifications relating to the Mandai development project as may be provided by the Client to the Supplier from time to time.
21.5 The Supplier shall, when carrying out its obligations under this Agreement, cooperate and coordinate with STB or STB’s designees when so reasonably required by STB, including implementing such recommendations or providing such information as may reasonably be made or requested by STB (as the case may be) to the extent obliged to do so under the Agreement. 

Environmental, Health And Safety (EHS) Considerations

1. General

1.1. The supplier shall comply with all applicable legislative environmental, health and safety (EHS) requirements of Singapore including any new acts and regulations which may be gazetted during the period of the Contract including any amendments or re-enactments thereto.
1.2. The supplier shall comply with all the EHS requirements contained in this Specifications and supporting documentation, even where these impose a higher standard than that required by current Singapore legislation.
1.3. Tool-Box Meetings shall be carried out for each work shift to ensure that involved person who may be exposed to a risk to his or her safety and health due to the work is informed of the nature of the risk involved and any measure or safe work procedure required during that specific work shift.
1.4. The supplier shall instruct all its employees and sub-suppliers to recite Client’s EHS policy statement at very tool-box meetings. The EHS policy Statement is as follows:

We are committed to environmental, health & safety through the followings:

INTERVENE to pre-empt and prevent ill-health and injury

COMPLY with applicable legislations

ADOPT best practices and continually improve the environmental, health & safety standards

RESPONSIBLE for caring for the environment, guests, staff and anyone who may be affected by our work

EDUCATE on environmental protection and occupational health & safety

1.5. The supplier shall be responsible for the EHS of all operations in connection with the Contract and shall take all necessary actions to ensure the safety and health of all persons who may be on or adjacent to the work location.
1.6. The supplier shall be responsible for ensuring that its suppliers and all persons entitled to be on the workplace in connection with the Contract to comply with all relevant legal and contractual requirements and shall enforce its compliance.

2. Method Statement, Risk Assessment and Safe Work Procedures

2.1. The supplier shall identify all safety and health critical activities and ensure that a method statement is prepared for each activity and submitted to Client before commencement of such activities. Risk assessments and safe work procedures conforming to the Risk Management (RM) 2.0 guidelines shall be submitted with all method statements.
2.2. The supplier shall address all comments on the method statement arising from Client’s review. The Supplier shall fully comply with the method statement approved by Client. If there is any intention to change the method of work, the Supplier shall seek approval from Client.
2.3. The supplier shall maintain a record of risk assessments conducted, including any control measures taken or to be taken and any safe work procedures.
2.4. The supplier shall ensure all risk assessments and safe work procedures to be adequately briefed in relevant languages and disseminated to all relevant person prior to the work commencement. Records of such briefings shall be submitted to the Client person-in-charge prior to the work commencement.

3. Permit-to-Work (PTW)

3.1. The supplier shall implement a permit-to-work (PTW) system as required by legislation or Governmental Authorities and the Law, in compliance with the industry best practices.
3.2. The PTW shall be valid only for the work shift unless otherwise agreed upon by client. No work shall be carried out without a valid PTW issued by designated manager who has control over the work.
3.3. The supplier shall ensure all risks and risk control measures addressed in the PTW to be adequately briefed in relevant languages and disseminated to all relevant person prior to work commencement.

4. EHS Training

4.1. The supplier shall ensure provision of necessary EHS training under the statutory regulations and requirements, including training mandated by the Workplace Safety and Health Act and subsidiary legislations to its employees and suppliers, or as directed by client. The Supplier shall keep records of all training conducted and submit the same to Client when so requested.
4.2. The supplier shall ensure that no person, including its sub-suppliers, carry out works prior to the completion of necessary EHS training and obtaining a security pass. The Supplier shall ensure that training information is given in languages understood by the trainees. In addition, the supplier shall have a system to clearly identify new employees and workers for their initial thirty (30) days working in Client PREMISES.
4.3. The supplier shall employ qualified operators for all machinery to be used in client’s premises. For machinery where there is no skilled training available in Singapore, supplier shall engage the providerof the machinery to train them and authorize them in writing. Examples of qualified operator include, but not limited to: welder, excavator operator, forklift operator and crane operator.
4.4. The supplier shall ensure that all person and in particular new person, or person transferred to new assignments are given proper EHS training relevant to their duties.
4.5. The supplier shall implement an identification system to clearly identify all the qualified person and operators.

5. Accidents and Incidents Reporting

5.1. Notwithstanding the reporting requirements of the legislation and the insurance specification, supplier shall notify client of any accident, incident, dangerous occurrence, occupational disease and near miss associated with this contract. Verbal notification shall be made to the client person-in-charge immediately and followed up by written notification within 24 hours.
5.2. The supplier shall propose remedial measures to prevent recurrence of the accidents, incidents, dangerous occurrence, occupational disease and near miss to the satisfaction of the Client person-in-charge.
5.3. The supplier shall submit photos, sketches and evidences related to the incident, accident or near miss in soft and hard copies as deemed necessary to the satisfaction of the client person-in-charge.

6. Personal Protective Equipment (PPE)

6.1. The supplier shall provide, maintain and enforce the usage of PPE required for all its employees and suppliers working in Client Premises. The applicable PPE but not exhaustive are:
(a) Industrial safety helmets with chin strap conforming to EN 397.
(b) Safety footwear with steel toe cap and steel sole plate conforming to
(c) High visibility vest/ clothing conforming to BS EN 471.
(d) Work positioning and restraint system for fall prevention conforming to
(e) Personal fall arrest system conforming to EN 363.
(f) Respirators/ dust masks conforming to SS548 shall be provided for activities generating airborne contaminants, or in conditions with presence of airborne contaminants.
(g) Respiratory equipment. Open-circuit self-contained compressed air diving apparatus. Requirements, testing and marking conforming to EN 250
(h) Personal eye protection conforming to EN 166 and EN 207 against exposure to laser.
(i) Hearing protection conforming to EN 352-2.
(j) Protective gloves against chemicals and micro-organisms conforming to EN 374.
(k) Protective gloves against mechanical risks conforming to EN 388.
(l) Protective gloves. General requirements and test methods conforming to EN 420.
(m) Protective clothing for chainsaw users conforming to EN 381.
(n) Helmets for pedal cyclists conforming to EN 1078.
6.2. The Supplier shall maintain and update all PPE issuance records. A PPE maintenance regime shall be established and implemented. Such records shall be made available for inspection at all times.
6.3. The Supplier shall ensure that all equipment is properly used by its employees and suppliers during the course of their work.

7. EHS Inspection

7.1. The supplier shall carry out internal EHS inspections at least once per work shift to ensure all required risk control measures are in place and effective during the course of their work.
7.2. Inspection of side supports of excavations and trenches, cranes, formworks and scaffolds should be carried out after any episode of inclement weather which may affect their stability/ integrity.

8. Maintenance Regimes

8.1. The supplier shall assess the EHS risks especially in terms of age, noise, emissions, condition etc. associated with the equipment or tool and only those assessed with minimal EHS risks shall be brought to Client Premises.
8.2. The client person-in-charge shall stop the equipment or tool from operation or require its removal if he or she finds the EHS associated risks to be high. Supplier shall not be entitled to any claim for compensation or extension of time for completion.
8.3. The supplier shall implement a preventive maintenance program to ensure that all equipment and tools are maintained in a safe and working order.
8.4. The supplier shall implement a lockout and tag-out system in accordance with SS 571 : 2011, Code of practice for energy lockout and tagout.
8.5. The supplier shall implement an inspection program conforming to applicable standards and manufacturer guidelines. All equipment and tools that have undergone repair or maintenance shall be inspected and checked before returning to service. Stickers or tags shall be displayed to indicate its approval for usage or “Not for Use”.
8.6. Job-made or modified tools of any kind shall not be used in Client Premises.

9. Hazardous Substances and Chemicals

9.1. The supplier shall assess the Safety Data Sheets (SDS) of all the hazardous substances and chemicals prior to its entry to Client Premises for its suitability in terms of EHS hazards and consider safer alternatives.
9.2. The client person-in-charge may require the removal of any hazardous substance or chemical if there are safer alternatives. In such events, the Supplier shall not be entitled to any claim for compensation or extension of time for completion.
9.3. The supplier shall ensure that all hazardous substance or chemical containers are labelled; its movement is recorded and returned to the designated storage areas when not in use.

10. Temporary Electrical Installations

10.1. The supplier shall obtain licenses for using electrical power from their own generating sets. All temporary electrical installations, equipment and tools shall be checked and certified safe for use prior to usage in Client Premises by a Licensed Electrical Worker (LEW) and thereafter monthly and after any repairs. The LEW shall provide a sticker on the equipment and tools indicating the date on inspection and is safe for use.
10.2. A current photograph of the LEW(s) and the contact number(s) shall be displayed on the outside of all boxes containing electrical DBs and equipment for ease of reference. Letter of Appointment for the LEW(s) shall be submitted to Client when so requested.
10.3. The supplier shall ensure that all portable electrical appliances used in client premises such as hand-held tools and inspection lamps, are rated at 110 volts AC via a step-down transformer centre tapped to earth (CTE).
10.4. The supplier shall ensure that all generators and welding sets used in Client Premises are adequately and effectively earthed at all times during operation.

11. Storage Licence for Petroleum and Flammable Materials

11.1. If the supplier intends to store petroleum and flammable materials in Client Premises, it shall obtain a storage licence from SCDF and a copy of the licence shall be submitted to Client person-in-charge.
11.2. The supplier may store petrol up to a maximum volume of 5 litres in Client Premises provided that it is kept in a safe and suitably constructed store which is licensed by the Fire Safety & Shelter Department of the SCDF.
11.3. All diesel stored in Client Premises shall be kept in drums or in bulk tanks which in either case shall be located at a designated place away from any sources of ignition or open drain which does not lead to an interceptor, and shall be properly labelled. A “No Smoking. No Open Flames” sign shall be displayed at the storage location and a charged fire extinguisher of correct type kept on standby.
11.4. All bulk diesel tanks shall be properly supported in an elevated position to facilitate gravity discharge. They shall stand within a bund constructed to contain a volume of 110% of the volume of the tank. There shall be no breaches in the bund wall, no material shall be stored within the bund and rain water collecting in the bund shall be regularly removed to prevent build-up. The inner face of the bund wall shall be coated with a chemical resistant material. A chemical resistant valve, which shall be closed at all times, except for releasing rainwater into a storm water drain via an oil intercepting system, shall be installed at the outlet situated outside the bund, in accordance with the National Environmental Agency (NEA) Code of Practice on Pollution Control. SCDF licence shall be applied for such storage.
11.5. All drums of diesel in Client Premises shall be in good condition and shall be kept closed with a lid/ cap when not being used. They shall be stored on end with the lid/ cap uppermost and kept within a try of sufficient volume to contain the contents of the largest drum in the case of accidental rupture, taking into account the presence of the other drums within the tray.
11.6. Drums of diesel shall not be rolled along the ground. They shall be transported vertically chained on a trolley; or by a forklift fitted with a drum handling device and not standing unsupported on the forks or on a pallet; or by crane using a safe rigging technique.
11.7. Diesel shall be transferred from the storage drum to another container, or to the tank of machinery using a hand pump whenever practicable and at all times a drip pan must be provided. Where the diesel container is light enough to be lifted by one person it can be poured out by hand, using a funnel to guide the liquid.
11.8. The supplier shall provide Oil-Fuel Spill Kit to mitigate spillages of diesel or related flammable liquids. Any spillages of diesel or related flammable liquids shall straight away be absorbed using sand or other absorbent materials, which shall be disposed of as contaminated waste. On no occasion should diesel be allowed to enter Client Premises drainage system unless this is connected to an interceptor prior to the waste being discharged into the public sewer system.

12. Emergency Preparedness

12.1. The supplier shall brief all its employees and suppliers on Client’s emergency response plan and ensure their competency in the emergency response procedures required by them.
12.2. When required, the Supplier shall ensure all its employees and suppliers to take part in Client’s table top exercises and emergency exercises/ drills.
12.3. The Supplier shall put in place a written rescue plan to ensure all its employees and suppliers who are using personal fall arrest system can be rescued as soon as practicable.

13. Work in Confined Spaces

13.1. Where practicable the Supplier shall ensure that there are at least two readily accessible escape routes from each confined space. Confined Space Attendant (CSA) shall be present at access points for monitoring purposes at all times. The CSA shall hold a competent certification and trainings to perform his or her duties safely.
13.2. The supplier shall operate a tag system for entry so that all personnel entering the confined space can be accounted for.
13.3. The supplier shall ensure a stretcher which is capable of being brought manually out of the confined space to be located at a convenient point.
13.4. Gas monitoring shall be conducted by a competent confined space assessor to certify that the confined space is safe for workers to enter and thereafter at every four (4) hours intervals. Gas monitoring calibration shall be done on monthly basis and calibration records shall be kept.
13.5. Confined space ventilation systems shall be provided of ventilation speeds and equipment calculated and deemed adequate by Professional Engineer. The energy source of ventilation systems shall be of independent supply to prevent sudden ventilation disruption.
13.6. The supplier where necessary shall ensure “Fit Testing” for all personals to ensure suitable and safe respiratory protective devices are provided and checked prior to entry into a confined space.
13.7. The supplier shall ensure that suitable atmospheric monitoring devices such as anemometer and wet/ dry bulb thermometer are made available for the competent
confined space assessor to determine the air flow, ambient temperature and humidity level within the confined space.

14. Excavations

14.1. The supplier shall appoint sufficient number of banksman to coordinate excavation activities. The banksman shall be appointed in writing and should be competent for his or her duties. The banksman shall be properly identified and have overall control of the excavation works.
14.2. For excavations exceeding 4 metres in depth, the Supplier shall appoint at least one banksman within 30 metres length of excavation. If deemed necessary by Client person-in-charge, the Supplier shall appoint additional banksman.
14.3. Communication in the form of walkie-talkie sets shall be established between the banksman and the excavator operators. The banksman shall be equipped with a loud hailer with siren function to communicate during emergency. No one shall be within any excavator’s swing radius.
14.4. Excavators within the excavation pit shall have suitably reinforced cabin roofs capable of withstanding impact from falling objects from the top of the excavation.
14.5. For excavations exceeding 2 metres in depth, the Supplier shall ensure effective guard-rails and toe-boards are provided to prevent falls and falling objects.

15. Lifting Operations

15.1. The supplier shall be responsible for ensuring that all lifting operations carried out in Client Premises and any lifting machines, appliances and gears brought into Client Premises are done so with minimal risk of injury to persons including members of public or damage to property.
15.2. Effective control must be exercised at all stages of a lifting operation through the deployment of a competent and authorised lifting supervisor, signalman, rigger and a registered crane operator.
15.3. All lifting machines, appliances and gears used in Client Premises must be suitable and safe for the task, used within their rated safe load capacity and must be of good construction, sound material and free from patent defects.
15.4. The supplier is to submit a specification list for all lifting machines before deploying them in Client Premises detailing their ownership, make, identification number, maximum safe working load and the corresponding radius, lifting machine certification number and date of expiry.
15.5. No excavator shall be used as a lifting machine on site unless it is originally designed and manufactured to also function as a lifting machine and comply with all MOM stipulated requirements.
15.6. The supplier shall ensure that Lifting Plan and Permit to Work System for Lifting Operation are implemented for all lifting operations before work commencement.
15.7. Lifting supervisor shall wear brown safety helmets and green reflective vest with identification tags.
15.8. Rigger/ signalman shall wear red safety helmets and red reflective vest with identification tags.

16. Lifting Machinery

16.1. The supplier shall ensure that before any lifting machine, including lorry crane, is brought into use in Client Premises the labels on all controls, the details on the safe working load radius chart and any other safety related notices in the cab or on the body of the machine shall be written in English as well as in a language comprehensible to the crane operator.
16.2. The supplier shall ensure that no lifting operation shall be carried out on site using the auxiliary hook of a mobile crane unless its safe working load (SWL) is shown on the Lifting Machine Certificate in addition to that of the main hook block and is not exceeded.
16.3. The supplier shall ensure that both the lifting supervisor and the crane operator are able to understand the working load chart. No lifting machine over 15 years shall be operated in Client Premises regardless of its intent of use. All mobile cranes shall be fitted with rear view camera for safe rear monitoring.
16.4. Cranes fitted with a load radius indicator (LRI) shall sound an audible alarm in the crane cab if its safe working load is exceeded on either the main or the auxiliary hook. A second alarm connected to the LRI, shall be fitted external to the cab and shall emit a signal of a sufficient volume to make it audible above the ambient site noise levels during working hours. Visual warning shall also be provided externally to indicate safe working range and overload conditions.
16.5. LRI shall be fitted with a limiting device, which disables the crane from continuing with any lifting operation under overload conditions. Once disabled, the device should only permit the crane to return to the safe working range. The device shall be tamper proof, with no over-ride to disable it, and shall be maintained in good working order. In case of provision of bypass switch for LRI, it shall be secured by a lock and kept with the lifting supervisor.
16.6. LRI shall be calibrated and maintained according to the manufacturer specifications and verified by the Authorized Examiner (AE) during his or her annually inspections to ensure good working condition.
16.7. If the crane is down rated by the AE during his or her annually inspections then the LRI shall also be calibrated and a new capacity chart should be drawn up and posted in the crane cab. The AE shall highlight the above details on the lifting machine certificate.
16.8. Lifting machine shall not be used for any unsafe operation that may affect its overall integrity or stability.
16.9. At least 24 hours before any crane is brought into Client Premises the Supplier must submit to the Client person-in-charge:
(a) The lifting plan for the operation to be carried out.
(b) A copy of the current lifting machine certificate for the crane.
(c) A copy of the crane operator’s MOM registration.
(d) The name and the supporting documents of the lifting supervisor responsible for it.
16.10. Lifting operations involving lorry cranes shall take place over the side of the crane body and not in an arc over either the front or rear of the chassis, in accordance with safe working practices.
16.11. The supplier shall ensure that every lifting gear and appliance brought into Client Premises, including those accompanying rental cranes, has a valid lifting gear or appliance LG/ LA certificate and clearly marked with its SWL. All LG/ LA shall be inspected by an AE once every 12 months.
16.12. The supplier shall ensure that LG/ LA is not loaded beyond its SWL and this includes multi leg chain slings being used at variable angles.
16.13. The supplier shall ensure that LG/ LA is not used for any purpose other than the raising or lowering of a load.
16.14. If an item of lifting gear is inadvertently subjected to a force exceeding that it is designed to experience when lifting an object at its SWL then the supplier shall ensure that it is taken out of use.
16.15. The supplier shall implement an inspection programme to thoroughly check all LG/ LA by a lifting supervisor prior to its first use in Client Premises and thereafter on a monthly basis. Inspection register and checklist of the thorough check shall be submitted to Client person-in-charge. Defective LG/ LA shall be discarded.
16.16. Prior to use, the operators of lifting equipment and accessories shall perform a pre-use check in order to identify any faults in the equipment. This shall be a daily check at the start of each shift. Defective LG/ LA shall be discarded.
16.17. When not in use the supplier shall ensure that all items of LG/ LA are stored in a rack sheltered from the weather and maintained regularly. Should any LG/ LA be exposed to a corrosive material, it must be washed off afterwards and re-greased.
16.18. All mobile cranes shall be equipped with a data logger in accordance with EN 13000.

17. Lifting Supervisors

17.1. The supplier shall ensure that a sufficient number of qualified lifting supervisors are employed in Client Premises, whether by itself or by its suppliers, to provide adequate supervision for all lifting operations carried out both by day and by night including loading/ unloading. There must be a minimum of one lifting supervisor to three cranes if they are co-located within a 50m diameter and carrying out routine lifting operations, and one lifting supervisor to one crane if it is geographically isolated or carrying out a heavy/ abnormal/ awkward lifting operation or operating near building/ public roads. In addition, the supplier shall also station at least one additional worker to assist signalman for lifting operations carried out near public areas.
17.2. Lifting supervisor shall supervise and coordinate all lifting operations under his or her charge. Lifting supervisor shall familiarise himself or herself with the safe working load chart of each crane for which he or she is responsible and has identified himself or herself to the operator of each such crane as being the only individual whose instructions concerning any lifting operation are to be followed. This includes the positioning of the crane prior to the lift as well as slinging of the load.
17.3. Prior to any lifting operation involving mobile crane, the lifting supervisor must satisfy himself or herself that the crane is positioned suitably close to the load and its destination to ensure that the operation can be carried out at the safest appropriate radius.
17.4. The lifting supervisor shall ensure that the load is safely rigged, and a tag line is attached before signalling to the crane operator to start the lift to control the load. The lifting supervisor is responsible for the load until it is safely resting at the intended destination either by taking control of the operation himself or herself for non-routine lifts or for routine lifting operations, by thoroughly briefing the crane operator, riggers and signalman on the safe work procedures to be followed.

18. Crane operators

18.1. The supplier shall ensure all crane operators engaged are competent for the lifting operation.
18.2. The crane operator shall enter the date, types of maintenance carried out and any malfunction of the crane in a checklist or logbook. He shall not operate the crane until any such defect is rectified, and the crane’s use is authorised by his lifting supervisor.
18.3. All cranes shall be checked by its operator at the start of any day/ shift using a checklist written in English and in a language comprehensible to the operator. Copies of the checklist together with the lifting machine certificate, operator certificate, permits should be retained in the crane cabin for verification.
18.4. The crane operator is to ensure that the outriggers are fully extended, and any adjustments made to the jacks to level the crane before lifting operation commences. Steel plates of minimum dimensions 1m by 1m by 25mm shall be placed under all the outriggers of any lorry cranes deployed for a lifting operation unless that crane is entirely sited on hard standing such as a reinforced concrete surface, with no void underneath. Pieces of timber are not to be used.

19. Lighting

19.1. The supplier shall provide temporary illumination with lighting levels of not less than the values as specified in SS 531 part 3.

20. General Safety

20.1. The supplier shall provide, put up, maintain and finally remove, when instructed, Danger, Warning, Caution or Information signs, located appropriate to Client Premises layout. The signs shall be of adequate size and written boldly to ensure prominence and clarity. These shall be put up on existing footpaths and at points of access likely to be used by the public to warn or inform them of the existence if the works. These notices shall be in addition to any notices required to be put up to meet the statutory requirements.
20.2. The supplier shall ensure that all roads, pavements and public footpaths are kept clear of waste materials, debris and dust.
20.3. Unless otherwise agreed, the supplier shall be responsible for the proper fencing, hoarding, lighting, guarding and watching of the works.
20.4. The supplier shall implement a buddy system for all employees and suppliers.
20.5. The supplier shall provide capping on all protruding starter reinforcement bars with individual plastic/ rubber caps or hose/ tubes.
20.6. The supplier shall ensure that horseplay, practical jokes, scuffling, wrestling or fighting are strictly prohibited in Client Premises.

21. Working at Heights

21.1. The supplier shall provide safe and suitable access equipment for its employees and suppliers to carry out their works at heights safely and ensure safe use of these access equipment.
21.2. The supplier shall provide platform ladder of suitable height or other safe and suitable access equipment, instead of A-frame ladder, in the event where both hands are required to perform the works at heights.
21.3. All platforms, covers, ladders, stairways, staging, scaffolding and other provisions for access provided by the supplier shall be installed and maintained in compliance with current legal requirements and made available for use as early as possible. In cases where this is impracticable the supplier shall provide all necessary temporary access facilities which shall be constructed, installed and maintained in a safe and secure manner.
21.4. The supplier shall provide safe and suitable personal fall prevention or arrest system to employees and suppliers in the event where safe and secured foothold and edge protections are inadequate or impractical. The supplier shall ensure these systems are installed and maintained in compliance with current legal requirements and the safe use of these systems.
21.5. For works at heights where a person can fall from a height of more than three (3) metres, including falling into depths, the supplier shall ensure it is carried out safely by
implementing a Permit to Work (PTW) System for Working at Heights according to the requirements and format set by Client.
21.6. The PTW System for Working at Heights shall ensure all person involved are informed of the hazards associated and the precautions they have to take, and the necessary safety precautions are taken and enforced when the works at heights are being carried out. The PTW System shall be implemented for each work shift and a copy of the completed PTW System shall be submitted to Client person-in-charge.
21.7. The supplier shall appoint competent work at heights supervisor, work at heights safety assessor and authorised manager to apply, evaluate and issue the PTW respectively.
21.8. The supplier shall ensure that the appointed authorized manager review and assess the need to continue the work at height on a daily basis, and to revoke the permit-to-work issued in respect of the work at height if he thinks fit to do so.
21.9. Where industrial rope access system is used in Client Premises, the contactor shall ensure such work is carried out in compliance to WSH (Work at Heights) Regulations, and SS 508 Part 1 & 2 or equivalent. The contactor shall ensure immediate supervision by a competent industrial rope access and work at heights supervisor is provided at all times to ensure all necessary risk control measures are implemented and maintained effectively.
21.10. The supplier shall ensure every anchorage and anchorage line of the industrial rope access system is installed in accordance with the design and drawings of a professional engineer (PE).
21.11. The supplier shall ensure a competent industrial rope access and work at heights supervisor to inspect the industrial rope access system at the start of every work shift to ensure that it is in good working condition and is safe for use, immediately remove from service any equipment of the industrial rope access system which is found to be defective, and immediately enter the results of every inspection into a register, which shall be appended with inspection checklists for each critical component of the industrial rope access system.
21.12. The supplier shall ensure a copy of the PE endorsed design and drawings of every anchorage and anchorage line, and the inspection register and checklists of the industrial rope access system are submitted to Client person-in-charge.

22. Traffic Control and Road Safety

22.1. The supplier shall provide, install and maintain all necessary traffic and directional signs, barriers, blinkers, rotating beacons, cones, lane markings etc. in accordance with the requirements stipulated in the Code of Practice for Traffic Control at Work Zone to guide and inform the public of works carried out at road area or any road lane closure. The supplier must observe the minimum clearance required between the working area and the trafficked carriageway and ensure that all plants and materials do not intrude into any area reserved for pedestrians, cyclists or other traffic.
22.2. The supplier shall provide a Traffic Marshal donned in bright green – yellow full uniform with reflective gloves and light strobes for enhanced visibility.

23. Spillage on Roads

23.1. Washings from the wash bay shall be directed into a slit trap before its final discharge into a suitable outlet.
23.2. Preventive measures shall be taken to limit the incidence of earth droppings from earth moving vehicles. In the event that any earth dropping occurs onto a public road/ drain, such earth shall be removed and the roads/ drains washed by the supplier at his own expense to the satisfaction of Client person-in-charge.

24. Environment

24.1. The supplier shall be responsible for all impacts on the environment from its activities. Such impacts include any form of pollution and excessive noise affecting those outside Client Premises boundary.
24.2. The supplier shall also be responsible for ensuring the health of the public who may be affected by its activities.
24.3. The supplier shall comply with all relevant Acts, Regulations and Code of Practice of Singapore including any amendments or re-enactment thereto including, but not be limited to, the followings:
  • Code of Practice on Environmental Health.
  • Code of Practice on Pollution Control.
  • Code of Practice on Surface Water Drainage.
24.4. Client person-in-charge may also require additional measures to be put in place if current measures are deemed insufficient.

25. Air Pollution

25.1. Any atmospheric pollution (in the form of smoke, fumes, vapours, dust and other pollutants) shall be effectively controlled. Air pollution control requirements such as the concentration and rates of omission of air pollutants shall be within legal limits.
25.2. Client person-in-charge reserves the right to request for a newer machine or an emission control device be installed if any machine is deemed to be producing excessive greyish/ black smoke.
25.3. All dusty operations must be adequately shielded and/ or arrested with water at point of impact.

26. Water and Land Pollution

26.1. Diesel drums and chemicals shall be stored under shelter within concrete bund walls or in storage containers with good ventilation. Spill trays shall be provided for all drums, plants and machinery and potentially pollutive substances used in Client Premises. Spill trays shall be regularly maintained to prevent rain from washing out the pollutive substances.
26.2. A drainage system shall be provided to drain off all surface water from the worksite into a slit trap before its final discharge into a suitable outlet drain, canal, stream or river. Such slit trap provided shall be of adequate size and regularly desilted throughout the duration of the project.
26.3. Wastewater shall not be discharged into watercourses. Wastewater shall be discharged into sewers. Gully traps and wastewater drainage system shall be provided to drain wastewater into the sewerage system.
26.4. Quality of wastewater shall comply with the latest limits stipulated in the Trade Effluent Regulations (e.g. concentration of oil and grease in the wastewater shall not exceed 10mg/l for watercourse).
26.5. All activities involving repair, servicing, engine overhaul etc. shall be carried out in a covered area which shall be kerbed or provided with scupper drains to channel all wastewater into the sewerage system.

27. Rodent Control

27.1. Use source reduction as the main form of rodent control. Food consumption and storage must be strictly restricted to designated areas where lidded rubbish bins are available.
27.2. Food must only be stored in rodent proof storage containers/ cabinets with at least 60cm clearance above the ground.
27.3. Pest control team should also look out for evidences of rodents and their burrows during their rounds.

28. Mosquito Control

28.1. The supplier shall report to client person-in-charge as soon as possible if any employees or supplier found in Client Premises to be a carrier of Dengue Haemorrhagic Fever Virus, Chikungunya Virus, Zika Virus, Malaria or Japanese Encephalitis and remove them from client premises when required.
28.2. Existing watercourses or anti-mosquito drains in Client Premises shall not be obstructed or otherwise interfered with unless alternative approved drainage is provided.
28.3. All water bearing receptacles are to be collected and disposed at dumping grounds approved by the Ministry of the Environment and Water Resources.
28.4. Any ground depression collecting water caused by the supplier shall be filled in, drained or sprayed with oil to prevent mosquito breeding.

29. Waste Management

29.1. All waste by the supplier shall be cleared up as often as may be necessary to prevent build-up and deposited/ stored in bins. The bins shall be removed from Client Premises and replaced/ emptied once they have been filled.
29.2. The supplier shall carry out effective sorting of waste materials in Client Premises. For example, a separate skip bins for wood waste; plastic waste; paper waste; metal waste; construction waste etc. (to recover inert, reusable and/ or recyclable portion.)
29.3. The system of sorting and temporary storage of waste materials shall include the followings:
  • Cardboards and paper packaging shall be recovered, properly stockpiled in dry and covered conditions to avoid cross contamination by other materials.
  • Metals shall be recovered for collection by recycling suppliers.
  • Excavated materials shall be sorted to recover inert portions (e.g. soil and crushed rocks) for re-use on site or disposal to designated filling areas.
29.4. Any toxic waste as listed in the Environmental Public Health (Toxic Industrial Waste) Regulations and this includes oil, shall be disposed of by an operator holding a valid toxic industrial waste collector’s license.

30. Noise Control

30.1. The supplier shall ensure that excessive noise is avoided at all times to protect guests, person and animals in Client Premises as well as public.
30.2. The supplier shall note that machineries, equipment and methods of work which cause excessive noise will not be allowed to be used on site. Client person-in-charge has the discretion to require the supplier to take necessary precautions, whether specified herein or not, to maintain or to repair such machineries and equipment or to instruct their removal from Client Premises when it is determined that the noise level generated from the works fails to comply with regulations and standards as stated in this annex.
30.3. It is the supplier’s responsibility to ensure that machine/ equipment is maintained and operating to the standards indicated in their respective specifications.
30.4. The supplier shall comply with the latest requirement and regulations on the noise limits at workplace.
30.5. The supplier shall comply with the noise emission standards for all its vehicles, in accordance to the latest statutory regulations, i.e. NEA.
30.6. The supplier shall take into account the non-working restriction and the Client Premises layout in order to minimize noise as far as possible including but not limited to considering using materials as noise barriers etc.
30.7. While planning for the works, the supplier shall review the working hours and consider the effects of noise on person working in or around Client Premises as well as public within the proximity of Client Premises.

31. Earth Control

31.1. The supplier shall implement the appropriate covers in order to minimize the extent of any exposed earth surfaces:-
  • Vegetation is retained within Client Premises.
  • Bare surface not covered by vegetation, is covered by erosion control blanket.
  • Paving used to prevent erosion.
31.2. The supplier shall ensure all excavated materials and soil are either removed from Client Premises or stored in proper containment by the end of the day.
31.3. Preventive measures shall be taken to limit the incidence of earth droppings from the earth moving vehicles. In the event that any earth dropping occurs onto a public road/ drain, such earth shall be removed by the supplier to the satisfaction of the Client person-in-charge.
31.4. No drain, public street or lane shall be obstructed by excavated material during the course of work.

32. Flooding Protection

32.1. The contactor shall consider the risks of flooding due to nature or arising from the activities and propose relevant risk mitigating measures in its risk assessment where applicable.
32.2. When pumping is proposed, the supplier shall address the followings:
  • Operating procedures.
  • Provision of a secure power supply and back-up.
  • Automation and/ or reaction time to start up the pumps.
  • Method and arrangement of discharge.

33. Flooding Evacuation and Rescue Procedure

33.1. The safety provisions to be put in place shall not be limited to providing of an emergency evacuation and rescue plan, trained rescue teams and water rescue aid or equipment. The trained rescue team and emergency procedure shall be in place before work commencement. The number of trained rescue teams and water rescue aid or equipment shall be increase when deem necessary by the client person-in-charge. The water rescue aids or equipment shall be properly maintained throughout the lifetime of the project.

34. Contaminants

34.1. Soil samples at appropriate depths and spacing shall be taken for testing by a competent person to identify any contaminant present as well as monitoring of airborne contaminants through air sampling when applicable. Soil contaminants to consider shall include, but not limited to, heavy metals and their derivatives, hydrocarbon compounds
and asbestos. Airborne contaminants to consider shall include, but not limited to, methane (CH4) and other flammable gases.
34.2. The supplier must take all necessary precautions to prevent any person from being exposed to the risk posed by the contaminants.
34.3. It shall be noted that contamination can be caused by a range of different hazardous materials and by a mixture of concentrations and distributions. Contaminants can also migrate to adjacent areas via ground water.
  • Measures shall be taken in the design to alleviate the risks and describe those hazards that are not reasonably practicable to eliminate by design but must be controlled by the supplier and any other relevant party.
  • The supplier shall ensure that sufficient information is provided on the nature, extent and level of contamination and that all personnel entering the site shall be informed of the hazards and the precautions needed.
  • All permissible exposure limits shall be established and communicated.
34.4. Appropriate Personal Protective Equipment (PPE), which may include but not limited to waterproof safety boots and gloves when handling wet material, shall be provided for all personnel working in Client Premises when applicable.
34.5. Practical measures shall be implemented to control dust generation in Client Premises that may pose a possible hazard to those working in Client Premises as well as the public.
34.6. Air quality in Client Premises shall be monitored on a frequency deemed appropriate when applicable. Gases to be monitored include, but not limited to, methane (CH4) and other flammable and toxic gases, with emergency plans prepared in the event permissible limits are breached. A record of the daily monitoring is to be submitted to the Client person-in-charge weekly when applicable.
34.7. The supplier shall comply with all the statutory requirements as laid down by the National Environment Agency with regards to the disposal of contaminated waste material.
34.8. The supplier shall transport waste material directly from the excavation to the approved dumping ground and shall discharge the waste directly into position. No stockpiles of waste are allowed on site.

35. Time Restrictions

35.1. Restriction on working hours shall be as stipulated by Governmental Authorities and/ or the Law, and prescription by the Client person-in-charge based on the nature and location of work.

36. Eating and Resting Areas

36.1. The supplier shall clarify the location of the designated eating and resting areas with the Client person-in-charge and ensure adherence by its employees and suppliers.

37. Company Demerit Scheme

37.1. The supplier shall implement the Company Demerit Scheme for all its employees and suppliers as included in Annex A

Annex A – Company Demerit Scheme

Minor Offences – 3 points
  S/ N   Description
1. Poor site/ project management
  • Failure to remove signs from site after completion of work;
  • Failure to inform the Client person-in-charge before commencement of work;
  • Failure to seek clearance from Client person-in-charge before changing site supervisor;
  • Poor housekeeping;
  • Failure to display valid certificate on equipment/ machinery/ temporary structures, where required by law or standard operating procedures, of their fitness for use, date of inspection etc.;
  • Failure to provide required first-aid items;
  • Use of signs that do not have company’s logo and/ or supplier’s name
  • Failure to ensure that Safety documents (e.g. Method Statement (MS), Risk Assessment (RA), Safe Work Procedures (SWP), briefing records for RA and SWP, Toolbox Meeting records, Permit to Work (PTW) forms, Lifting Plan etc.) are duly filled and endorsed by appropriate persons;
  • Failure to make available on-site Safety documents (e.g. MS, RA, SWP, briefing records for RA and SWP, Toolbox Meeting records, PTW forms, Lifting Plan etc.).
2. Inconsiderate act and cause minor public inconvenience or nuisance 
Major Offences – 6 points
  S/ N   Description
1. Failure to comply with EHS requirements and legitimate instructions
  • Commence work without obtaining all necessary approval/ permit from all relevant authorities;
  • Failure to conduct tool box meeting by supervisor;
  • Any employee or supplier smoking in non-designated areas.
2. Failure to protect the environment
  • Failure to implement Earth Control Measures according to relevant Acts, Regulations and Code of Practice of Singapore;
  • Failure to protect slope/ earth stock pile against erosion and wash out of mud;
  • Failure to prevent slit and/ or sediment from flowing into the water bodies and/ or open drains;
  • Release of oily water into drains;
  • Having overflowed spill tray;
  • Failure to implement vector control measures in accordance to NEA’s requirements;
  • Failure to dispose contaminated waste in a proper manner.
3. Failure to safeguard public Safety
  • Failure to display adequate/ proper warning signs in accordance to LTA and other authorities’ requirements;
  • Display wrong/ misleading/ confusing signs;
  • Failure to provide barricade and warning signs to prevent unauthorized entry into work site;
  • Failure to provide unobstructed pedestrian passageway using barricades, shield, temporary walkway and signs etc.;
  • Failure to provide opaque screen during electric arc welding operation;
  • Failure to reinstate temporary/ permanent road lines within the time frame stipulated by LTA and other authorities;
  • Failure to reinstate and/ or unsatisfactory/ poor reinstatement;
  • Carrying out work causing heavy traffic congestion, noise pollution and/ or other major public inconvenience;
  • Unauthorized changes to set up of Caution/ Danger notices, barriers and screens.
4. Failure to ensure workers’ safety and health, and/ or to provide safe and healthy work environment
  • Failure to provide PPE relevant to the types of work undertaken;
  • Failure to ensure workers put on appropriate PPE;
  • Worker did not wear reflective safety vest while carrying out works on road;
  • Failure to provide guard for machinery moving parts;
  • Provision and/ or use of defective/ inappropriate tools and equipment, e.g. defective ladder/ hand tools etc.;
  • Worker did not use the correct tools or instrument in a correct and safe manner;
  • Worker found working within excavator’s swing radius;
  • Failure to implement risk mitigation measures identified in the risk assessment register;
  • Storage/ stacking of materials in an unsafe manner;
  • Failure to obtain permit prior to work commencement in accordance to the PTW system;
  • Failure to provide Safety Date Sheet (SDS) for hazardous substances and chemicals and brief all relevant workers of the hazards involved;
  • Failure to label chemicals and hazardous materials;
  • Storage of flammable material near ignition source;
  • Failure to provide fire blanket, where required, during welding and/ or cutting operations;
  • Failure to display “No Smoking. No Open Flame” sign at storage area for flammable material;
  • Failure to provide adequate fire extinguishers at storage area for flammable material;
  • Failure to provide adequate fire extinguishers at work area where required;
  • Failure to provide supervisor at site
  • Failure to provide appropriate wedges or other suitable stoppers at the base of materials when applicable to prevent them from rolling.
5. Failure to ensure safe use, storage and transportation of equipment/ machinery
  • Use of equipment, machinery and associated accessories etc. that are without valid certificate and/ or prior inspection/ approval;
  • Failure to engage trained/ competent/ certified operator for machinery/ equipment;
  • Use of defective electrical wire/ tools;
  • No proper earthing of generator and/ or welding set;
  • Use of temporary electrical installation (e.g. portable generators) without Residual Current Device;
  • Access way for use by heavy machinery not designed and certified by a PE when required;
  • Failure to provide non-return valve and/ or flashback arrestor on oxy-acetylene gas cutting tool;
  • Ladder not properly secured;
  • Failure to ensure that safety devices (e.g. locking/ retaining pins, machine guards, presence sensing safety devices, emergency stop device, warning device) of equipment/ machinery are in place and fully functional.
6. Failure to ensure safe excavation works
  • Failure to provide adequate shoring, PE design where required, for excavated trench;
  • Failure to provide proper and safe access into excavated trench;
  • Placement of materials near to the edge pf a trench that may affect stability of the trench and/ or may fall into the trench;
  • Failure to check stability of the trench before work commencement after a break especially after heavy rain;
  • Failure to barricade excavated area.
7. Failure to ensure safe lifting operation
  • Failure to provide qualified and authorized lifting supervisor, signalman and rigger, during lifting operation;
  • Failure to properly secure material to be lifted;
  • Safe working load of auxiliary hook and main hook block of a mobile crane not shown on the LM certificate or equivalent;
  • Outriggers of crane not placed on firm and/ or stable ground;
  • Use of lifting equipment (e.g. crane, chain block, webbing sling, chain, shackle, wire rope etc.) without valid certification;
  • Use of un-certified excavator for lifting operation.
8. Failure to ensure safe scaffolding
  • Failure to engage MOM approved scaffold supplier to erect, alter or dismantle scaffold above 4m (except tower scaffold);
  • Failure to provide qualified scaffold erectors to erect, alter or dismantle scaffold;
  • Failure to provide qualified scaffold supervisor to supervise erection, alteration or dismantling of scaffold and/ or inspect scaffold when required;
  • Failure to erect scaffold in accordance to PE design when required;
  • Failure to provide safe access, adequate guardrails and toe-boards on scaffold;
  • Failure to provide prominent display of sign on scaffold showing the maximum loading capacity and number of people allowed.
9. Failure to comply with Regulatory/ Statutory requirements
  • Commence work without conducting RA and/ or developing SWP;
  • Commence work without communicating the contents of RA and SWP to all involved person;
  • Failure to ensure work is performed by qualified and/ or authorized person when required;
  • Failure to implement permit-to-work system prior to work commencement when required;
  • Failure to implement lifting plan prior to lifting operation;
  • Failure to implement appropriate system for work in confined space. 
Severe Offences – 12 points
  S/ N   Description
1. Supplier causing damage to services and properties of Client.
2. Supplier causes an accident as a result of inadequate, substandard and improper risk control measures to safeguard any person, guests and public from risks arising from its work activities.
3. When the supplier is found to have illegal worker on Client Premises.
4. Worker smoking in “No Smoking” areas.  

Wildlife Reserves Singapore Information Security Policy (External Party)

1 Definitions

In this document, the following words and expressions have the following meanings set out hereunder:

Application Business Owner refers to the business stakeholder that owns the IT application
Application IT Manager refers to the IT lead that is in charge of the support for the IT application
“Company Electronic Data” refers to all electronic data and/or information, not limited to data / information related to/about WRS’s employees, transactions, customers, financial, tenders, plans, partners, vendors, patents, formulas or new technologies that is created / acquired / processed / distributed / used / stored / owned by WRS Group & its employees
“Company IT Assets” Systems, Application/Software, Data, Services (including but not limited to cloud services), Hardware, Equipment (including but not limited to Computing Devices, docking station, display monitor, keyboards, mouse, presentation pointers, cables, physical storage media, Computing Devices) owned and/or operated/used/consumed by WRS Group.
“Company IT Infrastructure” Datacentre, Servers, Network and its equipment owned and/or operated/used/consumed by WRS Group.
“Company IT Network” refer to WRS IT Assets that are in the internal network and not served openly over the Internet without the use of VPN.
“Company” refers to MPH, and includes all subsidiaries
“Computing Devices” refers to any devices that has computing capabilities including but not limited to desktops, laptops, tablets, smartphones, smart TVs and IoTs
“Network-enabled Devices” refers to any devices that can have network connectivity, including Computing Devices, routers, access points, switches, hub, etc
“DPO” means Data Protection Officer, and refers to the appointee in WRS Legal
“Employee” refers to any person(s) employed by MPH, MPD, WRS, SZG, JBP and WRSCF.
“External Party” refers to any parties, individual or company (e.g. vendors, supplier, auditors, partners) that is not within the Company
“HOD” means Head of Department.
“IT Helpdesk” refers to the helpdesk support email ([email protected]) for WRS IT
“JBP” means Jurong Bird Park.
“Misuse / Misconduct” refer to but not limited to, Unauthorized use, wrong or improper use, embezzlement, fraud.
“MPD” means Mandai Park Development.
“MPH” means Mandai Park Holdings; also refers to WRS and MPD as a group.
“NS” means Night Safari park.
“PC” means Personal Computers and refers to laptops, desktops, tablets that runs on Windows and Macintosh operation systems
“Policy” refers to this document, IT Policy, Standards and Guidelines
“RS” means River Safari park.
“SOP” means Standard Operating Procedure.
“SZG” means Singapore Zoological Gardens.
“WRS ExCo” refers to the WRS Executive Committee (not limited to, namely the Chiefs)
“WRS Finance” means WRS Finance department.
“WRS IT” means WRS Information Technology department.
“WRS Legal” means WRS Legal department.
“WRS Procurement” means WRS Procurement department.
“WRS” means Wildlife Reserves Singapore and refers to WRS, SZG, NS, RS, JBP as a group

 

All other terms will be reference from SANS, see https://www.sans.org/security-resources/glossary-of-terms/

2 Introduction

2.1 Purpose

2.1.1 This document (aka This Policy), part of a group of WRS IT Policies, provides the framework for the management of Company IT Infrastructure, Assets and Data.
2.1.2 MPH Information Security Policy for External Party defines the requirements and conduct which External Party shall comply, to protect the confidentiality, integrity, availability, and authenticity of Company IT Assets & Data. This policy applies to all External Party unless otherwise stated. All External Party must read, understand, agree and comply to.

2.2 Responsibility, Authority and Distribution

2.2.1 WRS IT holds the responsibility and authority to define, review and maintain this Policy.
2.2.2 This Policy shall be reviewed by WRS IT HOD and updated as per necessary.
2.2.3 WRS IT will seek WRS ExCo approvals for this Policy annually.
2.2.4 This Policy shall be published by WRS IT and made available to all Employee over Intranet; and made available to External Party via their official email.

2.3 Inquiry, Addition / Exception and Escalation

2.3.1 Inquiries regarding this Policy shall be directed to WRS IT.
2.3.2 Department can layer on additional policies to meet their specific business needs on the condition that additions are aligned with this Policy. Department to seek WRS IT guidance when creating additional policies.
2.3.3 Exception requests to this Policy to be requested to WRS IT. Exception shall be reviewed and approved by WRS IT HOD on a case by case basis.
2.3.4 Escalation to be directed to CFO.

2.4 Disciplinary / Recourse

2.4.1 Cases of misuse / misconduct related to the WRS IT Policies, Standards and Guidelines may lead to disciplinary and/or legal action(s) by the Company.

3 Information Security for External Party

3.1 Conduct

3.1.1 External Party is responsible for taking reasonable care of Company IT Assets, not limited to Computing Devices, docking station, display monitor, keyboards, mouse, presentation pointers, cables, physical storage media issued to and put under his/her care; This includes keeping them under lock and key.
   
3.1.2 In the event of misused, damaged and/or lost due to negligence, the cost of replacement shall be solely borne by the External Party.
3.1.3 Company proprietary information stored on Computing Devices whether owned or leased by Company, the employee or a third party, remains the sole property of the Company.
3.1.4 External Party has a responsibility to promptly report theft, loss or unauthorized disclosure of WRS proprietary information to WRS IT.
3.1.5 External Party has a responsibility to promptly report any misconduct, ill intent and cybersecurity events to WRS IT; Cybersecurity events include, but are not limited to:
  • Scanning of Company IT Asset and Networks
  • Evidence of unauthorized access to privileged accounts
  • Anomalous occurrences that are not related to specific applications on the host.
3.1.6 External Party who identify, label, handle, or dispose of Company IT assets shall comply with the requirements according to its data classifications as defined by WRS Legal.
3.1.7 Company IT Assets provided by the Company are provided exclusively for the conduct of the Company’s business in accordance to section 4.1Acceptable Usage Policy (AUP).
3.1.8 External Party shall abide by access control rules layout in this Policy, regardless if the access control rules are automated through authentication settings or communicated by this Policy.
3.1.9 External Party who handle Company Data shall comply to the data classifications and usage policy defined by WRS Legal.
3.1.10 External Party who handle information on Company’s behalf shall protect it to keep it confidential, as appropriate, and use it only for valid business purposes.
3.1.11 Company email account should be used for Company-related purposes.
3.1.12 External Party is prohibited from using USB devices on Point-of-Sales (POS) Computing Devices / terminals / machines.
3.1.13 External Party is prohibited from using Point-of-Sales (POS) Computing Devices / terminals / machines to access unauthorised sites.
3.1.14 External Party shall not circumvent any security software and measures.

3.2 Computing, Software, Peripherals and related Devices

3.2.1 External Party shall be issued Company IT Assets on their Application Business Owner or project manager’s request.
3.2.2 External Party shall ensure Computing Devices under his/her care are either switched off or protected with screensaver lock when he/she is not present within visible range of their computing device.
3.2.3 External Party shall ensure that Computing Devices are up-to-date as such it is their responsibility switch off / reboot their Computing Devices daily, to allow the updates of Computing Device’s OS, software, configuration and anti-virus definitions.
3.2.4 External Party is recommended to switch the Bluetooth settings to use the hidden mode (non-discoverable); and only activate Bluetooth only when it is needed.
3.2.5 External Party shall not install or use software that are not approved by WRS IT. Please refer to Authorised Applications Standards.
3.2.6 External Party is recommended to use WRS IT issued Storage Media (e.g. USB / Thumbdrive, Memory stick, External Harddisk) when performing their role and responsibilities.
3.2.7 External Party shall ensure that the Computing Devices that they use to access our network, asset & data have up-to-date patches, and anti-virus software with up-to-date definitions installed on the device. Anti-virus end-point protection need to be in the Gartner’s Magic Quadrant for End-Point protection.

3.3 System User Identity

3.3.1 External Party’s System User Identity shall be created by WRS IT upon the request from Application Business Owner or project manager and approvals from respective Application IT Manager.
3.3.2 External Party to use his/her unique System User Identity issued/endorsed by WRS IT when accessing Company Network and Company IT Assets to perform his/her roles and responsibilities.

3.4 Password Protection

3.4.1 External Party is prohibited from sharing personal password information and other authentication methods with anyone.
3.4.2 External Party shall ensure passwords conform to the standards defined in section 4.2 Password Construction Standards.
3.4.3 External Party shall not use the same password for Company accounts as for other non-Company access (for example, personal ISP account, option trading, benefits, and so on); and where possible, shall not use the same password for multiple account/access.
3.4.4 External Party must protect his/her password and shall not:
  • Have passwords inserted into email messages, Alliance cases or other forms of electronic communication.
  • Reveal passwords over the phone to anyone.
  • Reveal passwords on questionnaires or security forms.
  • Hint at the format of a password (for example, "my family name").
  • Share passwords with anyone, including administrative assistants, secretaries, managers, co-workers while on vacation, and family members.
  • Write passwords down and store them anywhere in your office or store passwords in a file on a computer system or mobile devices (phone, tablet) without encryption.
  • Use the "Remember Password" feature of applications (for example, web browsers).
3.4.5 Any External Party suspecting that his/her password may have been compromised must report the incident and change all passwords.

3.5 Network Access Rights

3.5.1 External Party must only use WRS IT approved Network-enabled Devices to access WRS Network and Company IT Assets; Personal Computing Devices are prohibited from accessing Company Network and Company IT Assets that are not accessible directly over the Internet.
3.5.2 External Party cannot bring and plug in personal Network-enabled Devices to Company network without WRS IT approval.
3.5.3 WRS IT reserves the right to review External Party’s Cybersecurity Policy if necessary.
3.5.4 External Party shall ensure that their Computing Devices are adequately protected against virus and keyloggers when using their personal Computing Devices to access Company IT Assets that is available over Internet, not limited to Company Web Services (e.g. Administration) and Cloud Services (like Email / Intranet);
3.5.5 External Party is strongly discouraged to connect their Computing Devices to unsecured Wi-fi (e.g. Public Wi-Fi hotspots) where login and password information may be compromised. External Party is strongly encouraged, where need to connect, connect thru Telco ISP. Please see section 4.3 Connect Securely Best Practices for reference.

3.6 Business System Access Rights

3.6.1 External Party is authorized to only access information systems based on their job functions and responsibilities with request and justification from Application Business Owner or project manager and subjected to the approval of Application IT Manager.
3.6.2 Application Business Owner or project manager shall exercise discretion, based on "least rights" and "need to know" principles when requesting for their External Party’s access and privilege to.

3.7 Email / Electronic Documents / Collaboration Tools

3.7.1 External Party shall not use Company email for non-work-related correspondence.
3.7.2 Official electronic documents shall be stored in the Intranet or Department Sites, or other storage media provided by WRS IT.
3.7.3 Document owners/creators are required to label Company Data according to the appropriate classification standards.
3.7.4 External Party are responsible for the protection and management of documents entrusted to them and should adhere to the standards and guidelines defined in the Workplace Collaboration Standards and Guidelines and protected according to its data classifications as defined by WRS Legal.
3.7.5 External Party shall not to circumvent the labels, or any mechanisms put in place for Data Privacy and Loss Prevention.
3.7.6 External Party must use extreme caution when opening e-mail attachments received from unknown senders, which may contain malware.

3.8 File Transfer with External Systems

3.8.1 External Party will be provided with a Secured File Transfer Protocol (SFTP) account for file exchanges with the organisation on a need-to basis with request and justification from Application Business Owner or project manager subjected to the approvals from respective Application IT Manager.

3.9 Server Access Rights

3.9.1 External Party to submit a system deployment plan and approved by respective Application IT Manager.
3.9.2 External Party shall install a remote access software for remote access to servers. Please refer to Approved Remote Access Methods.
3.9.3 External Party shall be provided with remote access for remoting into Company IT servers on a need-to basis with request from Application Business Owner or project manager and approvals from WRS IT Infra Lead.
3.9.4 External Party shall only access from static IP(s). External Party shall provide proof of ownership of the static IP(s) that will be accessing Company IT Asset to WRS IT for whitelisting.
3.9.5 External Party access shall be restricted by time period, IPs, services (ports/protocols) and monitored.
3.9.6 While using a Company-owned computer to remotely connect Company corporate network, External Party shall ensure the remote host is not connected to any other network at the same time, with the exception of personal networks that are under their complete control or under the complete control of an Authorized User or Third Party.

3.10 Disable User

3.10.1 Disablement of External Party’s User Identity shall be requested by Application Business Owner or project manager.
3.10.2 All systems access and privileges associated to External Party shall be disabled, unless instructed by the request.

3.11 Termination of engagement with External Party

3.11.1 Exiting External Party shall perform clearance with WRS IT, and must ensure:
  • all WRS IT Assets are returned, in its entirety.
  • all access rights are removed.

3.12 Logging and Monitoring

3.12.1 Company is not obliged to, but may monitor activities and communications without prior notice.

4 Appendixes

4.1 Acceptable Usage Policy (AUP)

4.1.1 Individuals shall not:
  • Use the Internet or email for the purposes of harassment or abuse.
  • Use profanity, obscenities, or derogatory remarks in communications.
  • Access, download, send or receive any data (including images), which the Company considers offensive in any way, including sexually explicit, discriminatory, defamatory or libellous material.
  • Use the Internet or email to make personal gains or conduct a personal business.
  • Use the Internet or email to gamble.
  • Use the email systems in a way that could affect its reliability or effectiveness, for example distributing chain letters or spam.
  • Use automatic forwarding of Company email to a third-party email system; Individual messages which are forwarded by the user must not contain Company confidential or above information.
  • Users are prohibited from using third-party email systems and storage servers such as Google, Yahoo, and MSN Hotmail etc. to conduct Company business, to create or memorialize any binding transactions, or to store or retain email on behalf of the Company. Such communications and transactions should be conducted through proper channels using Company-approved documentation.
  • Send unprotected sensitive or confidential information externally.
  • Download copyrighted material such as music media (MP3) files, film and video files (not an exhaustive list) without appropriate approval.
  • In any way infringe any copyright, database rights, trademarks or other intellectual property.
  • Download any software from the Internet without prior approval of WRS IT.
  • Make fraudulent offers of products, items, or services originating from any Company account
  • Make statements about warranty, expressly or implied, unless it is a part of normal job duties
  • Effect security breaches or disruptions of network communication. Security breaches include, but are not limited to, accessing data of which the External Party is not an intended recipient or logging into a server or account that the he/she is not expressly authorized to access, unless these duties are within the scope of regular duties. For purposes of this section, "disruption" includes, but is not limited to, network sniffing, pinged floods, packet spoofing, denial of service, and forged routing information for malicious purposes.
  • Port scanning or security scanning is expressly prohibited unless prior notification to WRS IT is made.
  • Executing any form of network monitoring or interception of data unless this activity is a part of the External Party’s normal job/duty.
  • Circumventing user authentication or security of any host, network or account.
  • Introducing honeypots, honeynets, or similar technology on the Company network.
  • Interfering with or denying service to any user other than the External Party's host (for example, denial of service attack).
  • Using any program/script/command, or sending messages of any kind, with the intent to interfere with, or disable, a user's terminal session, via any means, locally or via the Internet/Intranet/Extranet.
  • Providing information about, or lists of, Company Employees to parties outside without proper authorisation.
  • Unauthorized use, or forging, of email header information.

4.2 Password Construction Standards

4.2.1 All passwords should meet or exceed the following characteristics
  • Contain at least 8 alphanumeric characters.
  • Contain both upper-case and lower-case letters.
  • Contain at least one number (for example, 0-9).
  • Contain at least one special character (for example,!$%^&*()_+|~-=\`{}[]:";'<>?,/).
4.2.2 All passwords shall not have the following characteristics
  • Can be found in a dictionary, including foreign language, or exist in a language slang, dialect, or jargon.
  • Contain personal information such as birthdates, addresses, phone numbers, or names of family members, pets, friends, and fantasy characters.
  • Contain work-related information such as building names, system commands, sites, companies, hardware, or software.
  • Contain number patterns such as aaabbb, qwerty, zyxwvuts, or 123321.
  • Contain common words spelled backward, or preceded or followed by a number (for example, terces, secret1 or 1secret).
  • Are some version of “Welcome123” “Password123” “Changeme123”
4.2.3 You should never write down a password. Instead, try to create passwords that you can remember easily. One way to do this is create a password based on a song title, affirmation, or other phrase. For example, the phrase, "This May Be One Way To Remember" could become the password TmB1w2R! or another variation. (NOTE: Do not use either of these examples as passwords!)
4.2.4 A passphrase is similar to a password in use; however, it is relatively long and constructed of multiple words, which provides greater security against dictionary attacks. Strong passphrases should follow the general password construction guidelines to include upper and lowercase letters, numbers, and special characters (for example, TheTrafficOnThe101Was*&!$ThisMorning!).

4.3 Connect Securely Best Practices

4.3.1 When connecting Company’s notebook to any network, please take note of the type of network, and the risks/mitigation
4.3.2 Examples of trusted network
  • Office
  • Home (Please refer to paragraph 4.3.5)
  • Usage of USB Modem or WIFI via Telco network
4.3.3 Examples of Un-trusted network
  • Hotel LAN
  • Hotel WIFI
  • Airport WIFI
  • Public WIFI/Hotspot (Eg. Café)
  • Third-party LAN or WIFI
4.3.4 Risks/Mitigation based on scenarios
4.3.5 All home wireless infrastructure devices that provide access to WRS IT Assets should adhere to the following:
  • Enable WiFi Protected Access Pre-shared Key (WPA-PSK), EAP-FAST, PEAP, or EAP-TLS
  • When enabling WPA-PSK, configure a complex shared secret key (at least 20 characters) on the wireless client and the wireless access point
  • Disable broadcast of SSID
  • Change the default SSID name
  • Change the default login and password