CEO Corner

Year 2009 is an exciting year for Wildlife Reserves Singapore parks.

Barely four months into the year and we have achieved important milestones with our ISO 14001 and OHSAS 18001 certifications. We are the first zoological institutions in Southeast Asia; and one of the top 5 zoological institutions globally to have received these double honours.

The ISO 14001 is the highest international accreditation for commitment to and adoption of a system of best practices in environmental management while the OHSAS 18001 is the highest international certification awarded for implementation of stringent specifications for occupational health and safety management system. 

Another feather in our cap is the result of the Customer Satisfaction Index of Singapore (CSISG) commissioned by the Workforce Development Authority. WRS parks topped the chart with the highest score of 71.6 for the ‘Attractions’ category. This is higher than the national average of 67.8.  What sets us apart from other attractions in Singapore is that we have a team who is able to meet customer expectations through our service, product offerings and activities, and our product quality.

Most importantly, many loyal visitors and members have given their utmost support to WRS.  Jurong Bird Park, Night Safari and Singapore Zoo have a special place in our hearts. Many people have grown with the parks and they hold special significance for the different stages in our lives.

We look forward to your continued support. Thank you.

Sincerely yours

Fanny Lai

April 24, 2009